(512) 761-8119

Jan Lea Roberts

Residential Mortgage Loan Originator

NMLS# 222249
Tel: (832) 656-6834
Fax: (888) 257-2807
Email Me

6011 Cape Coral Drive
Austin, Texas 78746

 

TESTAMONIALS:

 

 


 My husband and I had a great experience purchasing our first home, thanks to our amazing loan officer Jan Roberts! She got us an incredible interest rate on a 30 year mortgage, nearly half a percent lower than the next best quote we received, and she was so easy to work with. Before I found out about Barton Creek Lending Group, I'd gotten a pre-approval with a different lender, and it was a complete nightmare! From the moment I submitted my contact information my phone rang incessantly day in and day out, despite all of my requests to be contacted by email only. Taking personal calls is highly discouraged at my workplace, and I was forced to choose between letting my pre-approval stall or getting in trouble at work. I was overwhelmed, and dreaded the prospect of starting the actual mortgage loan application. I read the good reviews for Barton Creek Lending Group on Zillow and I decided to switch over to them for my mortgage loan. Jan was the first to accept my application, and she was incredibly respectful from the get go. She made every effort to work around my schedule and do all of our paperwork over email. She replied to all of my email within a few minutes, I never even had to make a phone call to get anything done, such a relief! I was truly impressed with how swiftly she processed our loan, despite some ignorant mistakes that I made on our application as first-time home buyers. She even recommended our insurance company to us, when I'd spent weeks looking and couldn't find anyone to insure our house due to the age of the roof. Our loan was cleared and ready to go nearly two weeks before our closing date. I cannot express how grateful I am for having Jan to make this process completely stress-free. I look forward to painlessly buying all of my future homes with Jan Roberts at Barton Creek Lending Group!  May 2016

 

We refinanced with Jan Roberts after another company failed to produce what they promised. We have been through the financing process many times with new home purchases as well as refinances and Jan Roberts has been the best loan officer we have ever worked with. She listens & understands your goals and gets you the best program to fit your needs. She delivers what she promises & closes when promised (or even before). She is very professional & stays in constant communication with you throughout the process. We highly recommend Jan Roberts for all financing needs & will definitely use her for any needs we might have in the future! conniepat  May 2013

I have nothing but Praise for Jan Roberts. I was, of course, nervous; having found her online. The reviews I could find looked very good, but you never know until you have made it through a transaction. Well, I can tell you, if you work with Jan Roberts, you don't have anything to worry about. She was very responsive...night or day. Weekday or weekend. She helped me navigate the process, and make sure we filled out the application properly. When the closing happened over the holidays, Jan got us an extension and rescheduled the closing to accomodate our travel schedule. I appreciate her patience and quick turn-around. I would not hesitate recommending her or  to friends or family (I have done both). B.H. River Oakes, Houston Texas

Jan Roberts was nothing short of a miracle for my Fiancé and I. A listing realtor provided us with 3 contacts for loan officers. Jan was the only person that answered the first time and I believe I only got her voicemail 3 times out of the 1000 times I called. She was the first, only, and last loan officer I will ever have unless she retires. Jan was very informative and honest about every situation and looked out for my best interest. This was my first attempt at purchasing a home and without the assistance of Jan  I'm not sure how it would've turned out. She was even on vacation in California and called me back at 830am, 630am where she was. I promise there is not another bank or financial institution that you can receive that type of service and personal relationship with someone that is so vital to the process of purchasing/refinancing/or whatever else they can do for you. I am a Chiropractor in Houston and love helping people whenever I can, so I will tell whomever reads this that the only way I can help you now is by recommending Jan Roberts to take care of any loan you need. Sean R. Deer Park Texas

We have been so fortunate to work with Jan Roberts. Working with Jan put our minds at ease from day one as we went through the process of acquiring a HELOC. Her knowledge, flexibility, dedication and attention to every detail made the whole process a pleasant experience with gratifying results. Our gratitude to this remarkable woman goes beyond any words can say.Sincerely, The Guzman's Helotes Texas

I worked with Jan Roberts on my refi. She made everything incredibly easy and was extremely helpful in getting the process done right. She kept me informed every step of the way and was able to get everything done as quickly and painlessly as possible. I highly recommend working with Jan.  M.D.  Greater Heights, Houston Texas

I worked with Jan Roberts and I would absolutely recommend her to anyone. Jan is so patient, knowledgeable, and confident. She answers her phone and e-mails or she makes sure to return your calls promptly. I moved to Austin from Atlanta as a self employed person trying to establish my business and getting a mortgage is more difficult for the self employed. She worked very hard to get me approved, never gave up even though I wanted to do that at times, and got us into the house where we are now. I am so thankful to her and happy to be in our home! E.Herrara  Austin Texas


We worked with Jan Roberts. She was fantastic! Very responsive. Helped us work through a number of issues and options. Jan was very upfront with us through the whole process which ended in a successfully closed loan in record time. I would highly recommend Jan to anyone looking to finance a home.  Kemontague  Cypress Texas

We worked with Jan Roberts, and she was helpful in helping us problem solve some issues that came up during the application process. Dr. B  Georgetown Texas

Jan Roberts was the person that assisted us with our re-fi and she couldn't have been more efficient. She kept us informed thru out the entire process and made us feel at ease during what could very well have been a stressful process. In fact we had postponed doing a refinance because of the horror stories we had heard from family members who had done the same with their loan. I would strongly recommend her to anyone looking to either finance or re-finance their current loan Conroe Texas

I would just like to say that my husband and I have closed with Jan Roberts as well as my older children and their spouses, my sister-in-law and my nephew and his wife. Some of them on more than one transaction. You can't ask for a more professional person to deal with who handles your transaction with the expertise of years of experience in this ever changing market. She always has your best interest at heart and will not "sit on your file" because it meets her schedule. I worked in the title business for six years and closed many transactions so I feel qualified making my comments. We met Jan several years ago at a social function and have remained close friends ever since. I would highly recommend her to anyone going thru this process. LMcG. Crystal Beach Texas

This is the second loan Jan Roberts at  has handled for me. She found the best rates and worked through some special circumstances with our refinance to deliver the deal she promised. I will use her again and refer them to my friends and family!user 097392 Spring Texas

 

 

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